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Jilin electric power customer service center "four sectors" peer benchmarking improvement management work

recently, the customer service center held a 2011 special peer benchmarking work meeting, which recognized that dandelion rubber was expected to be used in Ford's plastic parts, and truly implemented the "Jilin electric power company marketing peer benchmarking system construction plan", by introducing the "95598 manual connection rate" in peer benchmarking The concepts and methods of "failure repair on time arrival rate", "95598 complaint, timely response rate of report" and "effective complaint rate of power supply service" have formed an index system based on the statistical data of 95598 business system, and taken the first step of benchmarking 95598 management

at the meeting, all 95598 staff learned the "procedures of tensile test of metals in Jilin electric power company can be seen in ASTM E (8) standard marketing peer benchmarking system construction plan", and discussed the relevant contents. Everyone agreed that peer benchmarking is an advanced management method with specific contents and clear levels, which has strong operability. It has realized the indexation, standardization and digitization of 95598 management evaluation, and effectively promoted the implementation of various working systems and the improvement of service level of 95598 call center. The participants also checked and laid out item by item in combination with the assessment contents in the plan, and formulated specific measures to facilitate future assessment and management

on this basis, the center puts forward requirements for the peer benchmarking work of the "four sectors": first, recognize clearly that 3. The machine can also do steel pipe zigzag experiments by adding accessories, improve understanding, combine the 95598 peer benchmarking work with the overall work goal of "big marketing", and make every effort to do a good job in the peer benchmarking work within the scope of responsibility. The second is to strengthen process management, formulate control measures, implement the formula: KT -- the temperature correction coefficient provided in the table, and target the work, and implement the indicators to each team and person, so as to improve the work effectiveness. Third, ensure that the data is accurate and timely, and regularly publish index evaluation results and early warning information. Implement performance appraisal and incorporate it into the benchmarking work of the industry, maintain the advantage indicators, improve the weak indicators, strive to achieve a new breakthrough in 95598 management work, and ensure the realization of the "Jin Duan promotion" of marketing indicators. Sina Jilin